SHIPPING & POLICIES
SHIPPING & RETURNS
At the moment all orders are running on a 5-6 business day processing/production time. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped.
SHIPPING RATES & DELIVERY TIME
USPS U.S. DOMESTIC ORDERS (1-3 BUSINESS DAYS AFTER PROCESSING TIME)
We use USPS Priority Mail on all orders placed within the United States and charge a $10 - 25.00 flat rate to ship all orders. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted. Orders shipping to FPO/APO addresses must ship via USPS Priority Mail. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded. We only ship to addresses with the same billing and shipping address.
**USPS Signature Delivery Confirmation is required with every order**
USPS OVERNIGHT (NEXT BUSINESS DAY AFTER PROCESSING TIME)
USPS Standard Overnight offers next business day delivery by 3:00pm to most U.S. addresses, by 4:30pm to rural areas. Orders shipped out on Friday, will be delivered on Saturday or Monday, depending on your area. USPS OVERNIGHT will not deliver to PO Boxes, APO/FPO addresses, or International Addresses.
**Orders placed before 11:00am CNT will be processed and shipped out the same day when selected with USPS Overnight delivery. Please note that same-day processing is only available Monday-Friday with USPS Standard Overnight delivery. If you select overnight shipping Saturday-Sunday, it will be processed and shipped out on Monday.
USPS INTERNATIONAL ORDERS (5-7 BUSINESS DAYS AFTER PROCESSING TIME)
We use USPS Priority Mail Express on all international shipments and charge a flat rate of $35 on all orders.
Orders shipped outside of the U.S. may be subject to customs fees or duties. Please consult with your local customs agency for more information prior to ordering. If applicable, you will be required to pay such fees to receive your package.
Please note that some shipments may experience delays due to the customs clearance process. We encourage our customers to allow ample time for delivery as well as unplanned delays.
USPS PRIORITY MAIL APO/FPO/DPO ORDERS (3-5 BUSINESS DAYS AFTER PROCESSING TIME)
We ship to our military service members and diplomatic personnel overseas at a flat rate of $25, however there are very specific guidelines to follow when filling out the address field:
Type out the service member’s full name in the address*
Include the unit and APO/FPO/DPO (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) address with the 9-digit ZIP Code™ (if one is assigned).
CPT JANE DOE
UNIT 2044 BOX 4180
APO AP 93878-2061
Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each bundle has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at
We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first fourteen (14) days of receipt of your order if you receive a product that you believe is defective. Within the first 14 days of receipt, please email and one of our customer service representatives will assist with the issue. Please note there is a 10% restocking fee for all exchanges and store credits. Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).
You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange. Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange so please examine each bundle while it is still tied to make sure you are satisfied with the product. We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your order.